Insurance claims
Claims support, explained simply
Claims on imported vehicles can stall over parts availability and valuations. We prepare the documentation your insurer needs and keep the repair moving. You are free to choose your own repairer on most policies.
- 1
Report the incident
Lodge the claim with your insurer and note the claim number, the other party's details and any police report reference.
- 2
Bring the car to us
We inspect the damage, photograph it and prepare an itemised repair quote in the format insurers expect.
- 3
Assessment
The insurer's assessor reviews the quote. We handle the back-and-forth on parts, methods and any supplementary damage found.
- 4
Repair and return
Once authorised, repairs proceed. We keep you updated on parts arrival — important for imports where panels ship from Japan.
We are not an insurer and cannot give advice on your policy terms — always confirm cover, excess and entitlements directly with your insurance provider.